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Create a support request

Start with the exact workflow that failed. Requests are routed into Virtual Agent support with automatic category, priority, and queue assignment.

Virtual Agent icon
Current scope Virtual Agent

Requests land directly in the live support queue with automatic category, priority, and assignment rules.

Ticket details

Provide enough context for the desk to reproduce the issue without another round trip.

Virtual Agent icon
Virtual Agent
Primary public support scope right now

Before you send

  • Capture exact context

    Include URLs, timestamps, and screenshots where possible.

  • Name the product

    Public requests currently target Virtual Agent. Include the agency domain, feed URL, and the exact workflow that failed.

  • Keep one request per issue

    Use the public request page to track progress and keep follow-up context attached to the same issue.